Last Updated: 29th Aug 2023

Welcome to the Velox by Prom Gold Private Limited. This policy outlines the terms and procedures regarding the shipping and delivery of digital gold purchases made through our platform. Please review this policy to understand how we handle the delivery of your digital gold.

1. Digital Gold Delivery:
a. Digital gold purchases are delivered electronically through our platform. No physical shipping is involved since the gold is in digital format.
b. Once your purchase is completed and confirmed, your digital gold will be credited into your account (wallet) on our platform.
c. If you have minimum 5gm of gold saved into your wallet, You can visit our branch and collect your physical coin.

2. Order Processing Time:
Orders for digital gold are processed promptly upon successful payment and verification.

3. Customer Account:
You must have a valid account on our platform to receive and access your digital gold. If you do not have an account, you will need to create one before your digital gold can be delivered.

4. Access and Use:
Once your digital gold is credited to your wallet, you can access and manage it through your account dashboard.

5. Changes to Shipping & Delivery Policy:
We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective upon posting on our website. Continued use of our services after changes signifies your acceptance of the updated policy.

6. Contact Us:
If you have questions or concerns about our Shipping & Delivery Policy for digital gold, please contact us at info@veloxgold.com & visit our branch - Shop No. 4, Balaji Towers, Mahatma Thule Chowk, Chakan, Maharashtra - 410501